Refund Policy

Last Updated: April 18th 2026

This Refund and Cancellation Policy applies to all deposits, appointments, consultations, assignment fees, and related payments made to True Prime Residences (“Company,” “we,” “us,” or “our”).

1. Appointment Deposits

A deposit equal to 50% of the applicable appointment or consultation fee is required to reserve certain appointment slots or services.

By submitting a deposit, you acknowledge and agree that your appointment is not confirmed until the deposit has been received and processed.

2. Cancellation Deadline

Appointments must be cancelled at least 24 hours in advance of the scheduled appointment time.

Cancellations made less than 24 hours before the scheduled appointment may result in forfeiture of the deposit.

3. Non-Refundable Amounts

Unless otherwise required by law or expressly stated in writing, the following amounts are non-refundable:

• The 50% deposit required to reserve an appointment

• Assignment fees

• Any fees identified as non-refundable at the time of purchase

4. Refund Requests

Refund requests, if any, must be submitted in writing to the contact information below. We reserve the right to approve or deny refund requests in our sole discretion, except where a refund is required by applicable law.

5. Rescheduling

We may, but are not obligated to, allow appointment rescheduling based on availability. Rescheduling requests should be made as early as possible.

6. Chargebacks

By making a payment to us, you agree to first contact us to resolve any billing concerns before initiating a chargeback. Unauthorized chargebacks may be considered a violation of these policies and may result in suspension of services or pursuit of available remedies.

7. Contact Information

If you have questions about this Refund and Cancellation Policy, please contact:

True Prime Residences
Email: admin@trueprimeresidences.com
Phone: (732) 630-2014